Refund policy

At ZORVS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

Eligibility for Returns

• Items must be unused and in their original condition.
• Products must be returned with original packaging and accessories.
• Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.